FAQ

It has been amazing to have been painting so many people since 2018. I have compiled some most frequently asked questions and answered them down below. If you've been thinking of getting a portrait done but not sure how it works, here it is!

How does it work?

Simple pick the portrait design that best fits your needs on our shop page. From there, you can select whether you want our faceless style Polaroid or a full watercolor portrait illustration etc.. Each piece is made upon order. You will be required to provide the details of your request (E.g. background details, wordings etc.). Don't forget to have your photo ready to e-mail to me!

Which photos should I send?

Please choose a photo that show half body the individuals. High res photos are recommended but mobile photos are fine as well. Do note that painting done is referenced directly from the photo provided so please make sure they are as accurate as possible!

I would love to have a family portrait but I don't have a photo of all of us together. Can I still order?

Yes, of course! For larger groups, we can take multiple photo references. 

How long does it take?

Upon payment and order confirmation, our average turnaround time is 3-5 days for artwork and 1-3 days for shipping (within Singapore). If you need it earlier, please be sure to let us know in the comment box or e-mail.

I want to gift a portrait to my friend, can you draw them for me?

Of course! This will be a great personalised gift. Tip: Stalk their Instagram or Facebook to find flattering photos. If you need to it be ship to your friend, we can gift wrap for you! Be sure to let us know in the comment box or email. 

I am looking for a fully customised gift for a loved one. Do you take commissions? 

Yes, i am always up to create something new and bringing ideas to life. Drop me a e-mail craftroom.sg@gmail.com!

Want to learn more by hearing from past customers? Click below to read more reviews!

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